A letter from J. Patrick Gallagher, Jr., Chairman, President and CEO

Dear clients, colleagues and friends:

As one of the world's leading insurance brokers and risk management service providers, Arthur J. Gallagher & Co. delivers a full range of retail and wholesale property/casualty, employee benefits and HR consulting products and services, as well as claims management, loss control and investigative services, to clients of all sizes across North America and around the world.

We believe that every client is unique, and our team is most effective when we've had time to get to know and understand each client's specific challenges and objectives. All of our people are specialists, not generalists, and over the years we've focused on building highly focused teams with deep expertise in dozens of industry niches and practice areas. This enables us to assemble an account team that can offer the best solutions for a given client. Creativity is a hallmark of Gallagher—we encourage innovation at all levels of our organization. So our team routinely reaches beyond what's "been done before," choosing instead to build cutting-edge solutions from scratch.

Our clients are our number one priority. We are committed to recommending what is in their best interests and to never promising anything we're not sure we can deliver. In fact, Gallagher's commitment to always doing the right thing has been recognized by the Ethisphere Institute, a leading international think-tank dedicated to the creation, advancement and sharing of best practices in business ethics, corporate social responsibility, anti-corruption and sustainability. Gallagher is the only insurance broker that has been recognized by Ethisphere as one of the World's Most Ethical Companies, an honor that our company received in both 2012 and 2013.