Pamela Brown


Human Resources Director

Northeast Region
Your job is what you make it.

How I got started

I was actually working in HR for a company that was a client of Arthur J. Gallagher & Co. So I knew Gallagher from a customer's perspective and was impressed with how they did business, their stellar reputation for client service and how they treated people. I also noticed how happy and fulfilled the Gallagher team that serviced our account seemed to be. I asked around and learned that they treat employees as well as they treat their clients. So when I decided it was time to move on, even though I had multiple other offers, I chose Gallagher because they seemed to top the list for everything I was looking for.

My current role

As a Human Resources Director, I touch every aspect of talent management, from training, recruitment and engagement to performance management and succession planning. No day is ever the same for me, which is one of the reasons I love my job. One day I could be working on putting together a comprehensive training program for a whole branch, and the next I'm working with one individual employee developing their career plan. I know that a lot of our competitors and other companies tend to have an assembly line mentality and pigeonhole employees into just one role or path. At Gallagher, it's not like that. We believe your job is what you make it.

What our culture means to me

Our company attracts hard working people with strong values. We have these 25 shared values called The Gallagher Way. And these are not just words written down on paper; our people live them every day. Every one cares about each other here and cares about our clients and doing the right thing. Although we're a large company with over 13,000 employees, we have a small-company, family-like environment.

What's different about Gallagher

We're a company of experts. Everyone is not only encouraged, but highly supported to grow professionally and become as well-versed as possible in their field. There's a spirit of autonomy that exists here. The company wants you to have ideas about our industry, growing our business and your career. I like the fact that every employee has a voice and the opportunity to become the best that they can be at Gallagher.

What the future holds

I feel like there's no ceiling at Gallagher, both for the company and my career. We are always growing, whether it is through acquisition or recruitment. So as my region continues to get bigger and stronger every year, talent management's role becomes increasingly more important, and that means greater opportunities and challenges for everyone involved.