“Employers are increasingly competing for employees who not only bring their own experiences, but also their individual preferences and priorities to the table, complicating the war for talent.” Rick Strater, Ansu Kpandeyenge and Caroline Melson discuss how private exchanges can help resolve the dilemma of providing benefits that fit diverse workforce needs and preferences, including an increasing expectation for personalization, while keeping rising costs in check.

This article is an excerpt from the 2017 Human Capital Insights Report. Download the report for more insights on building and sustaining a highly engaged workforce and a destination-employer culture.