Gallagher Service Center

The Gallagher Service Center (GSC) supports various divisions of Arthur J. Gallagher & Co., providing world class service to Gallagher's customers around the globe. Over the past 10 years, GSC has grown into a highly effective team of more than 2,800 employees throughout Bengaluru and Pune, providing reliable, fast and high quality support to the field staff across Gallagher's divisions.

At the GSC (India), we combine functional expertise, industry knowledge and technology with a passion for excellence to deliver mission critical services for our global staff and their customers.  The GSC is a crucial component of AJG’s ability to provide industry leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements, and improve speed to market.   

 We support the following business and functional areas:

  • Renewal Prep
  • Claims History
  • Quote Summary
  • Proposal
  • Policy Checking
  • Certificates
  • Indexing
  • Policy Issuance
  • Invoicing
  • Policy Checking
  • Claims History
  • Renewals
  • Claims Processing
  • Compliance Check
  • New Business Submissions Setup
  • Plan Entry
  • Contract Review
  • Marketing Spreadsheet
  • Open Enrollment Guide
  • Compensation Disclosure
  • Privacy Notice
  • Compensation Reconciliation 
  • Document Management Services (DMS)
  • Expense Payments
  • Revenue Leakage Reviews
  • F&P and E&O Mitigation
  • Claim Setup
  • Data Integrity
  • State and Regulatory Compliance
  • Claim Audits – Quantitative and Qualitative
  • Invoicing
  • Surplus Lines Tax Management
  • Accounts Receivables
  • Accounts Payables
  • Account/Bank Reconciliations
  • Financial Reporting and Close Activities
  • Travel and Expense Reimbursements

The key to winning in today’s volatile and competitive market is increased flexibility, agility, collaboration and speed. We provide our global business teams a clear advantage in these aspects by ensuring that our services are well designed and consistently delivered. With the support from GSC, our colleagues in AJG’s different businesses have been able to:

• Improve processing accuracy and turnaround time
• Reduce costs and improve reliability
• Enhance service to customers
• Optimize process efficiency and manage risks better
• Create more meaningful and actionable performance indicators.