Success Stories

Our success begins and ends with you.

We believe that the best environment for learning and growing is one that learns from the past and helps invent the future. We listen to our clients.

See what they had to say.

Gallagher’s Claims Manager, in the course of a routine file review, identified subrogation potential which had not been addressed by the adjustment team. This resulted in a $210,000 subrogation recovery that directly reduced the client’s losses.

During a seemingly routine loss scenario our claims advocate recognized that our client was not liable for the claim. He successfully negotiated a decrease of $60,000 in reserves that resulted in a significant improvement to loss ratio.

Our loss prevention specialist recognized during a scheduled inspection that non-compliant combustible (plastic) rooftop grease traps were being used. This is a common exposure that most restaurant operators are unaware of. Through education and site specific inspections we dramatically reduced this out-of-compliance fire hazard and made a Gallagher client a much safer restaurant and greatly reduced their risk to loss.

TEXAS --- We are in the hamburger business, not the insurance business and your knowledge, experience and expert guidance was instrumental in getting our restaurant restored and our claim paid to our satisfaction. While our attention was focused on the operation of our business, the knowledge that you were working with us on the insurance claim provided us with tremendous peace of mind. It is comforting to know that we have you as a true partner, looking out for our best interests.

MASSACHUSETTS --- I think the Gallagher-McDonald’s Safety programs are great. The training topics address important safety items within the operations. The managers use these materials to conduct their monthly training, and… enforce good safety practices.

ALABAMA --- The Gallagher-McDonald’s Safety Awareness Program is very good and helps reduce claim exposure within the operations.

NEW YORK --- Shortly after we renewed, we received a welcome phone call from you personally, a welcome package outlining the protocol for handling potential losses and our loss prevention/accident awareness kits for the stores. My first phone experience with a Gallagher Bassett insurance adjuster was excellent. The claim is being resolved quickly and professionally with regard for both our customer and for us.

I have been working "the back office" for McDonald's franchisees for many, many years and I have a lot to compare your service to and your service to date is exceptional. Thank you all for your exceptional customer service attitudes!

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