Meet Our Claims Advocacy Specialists

Toby Grist

National Claims Advocacy Leader Insurance & Risk Management

North America

Toby has more than 25 years of insurance claims experience managing claims operations for several insurance companies with in-house and TPA operations - and over 10 years of executive level claims management across the U.S.  He has led national consolidation and regionalization initiatives.

Michelle Lafferty

Director of Risk Control Services, Claims Advocacy Insurance & Risk Management

North America

Michelle brings expertise in privacy and security compliance.  She oversees all claims and loss control operations and client services for Gallagher clients. Her broad background of professional experience includes many years of practice as a litigation attorney, in-house insurance claim and litigation manager for a professional liability insurance company, claims department practice leader and in-house corporate counsel for a large private insurance broker.

Linda Pierce

Area Executive Vice President , Claims Advocacy Insurance & Risk Management

North America

Since 2007, Linda has worked with claims advocates in all branches throughout Gallagher’s Western Region.  She is a licensed attorney and consults with clients on claims and coverage issues with an emphasis on general and management liability (EPLI, D&O, crime, cyber).

John Ward

Area Senior Vice President , Claims Advocacy Insurance & Risk Management

North America

John has been with Gallagher since 2002 managing Property/casualty claims and risk control for the Manhattan, NY office, while handling large complex property loss and casualty claims for national and international clients. He manages claims advocacy in the Northeast region and for our global team.

To provide more insight into the Claims Advocacy thought leaders, we've provided several brief profiles below.