Carol Richmond
Chief Risk & Compliance Officer
Carol Richmond joined Gallagher in June 2015 to lead the transformation of Gallagher’s risk, compliance and financial crime functions and enable the effective integration of acquired businesses following a period of rapid UK expansion.
Bringing 30 years’ experience working in regulatory, governance and customer-focused roles in the financial services sector, Carol has established and grown the operation to support the diverse business and its future strategic growth.
As Chief Risk & Compliance Officer for the UK Broking and Underwriting operations, Carol holds responsibility for regulation and risk across its three trading divisions. She serves on the boards of all Gallagher’s UK-regulated entities.
In her early career, Carol worked in senior roles for the Financial Services Authority and its predecessor regulators and then moved to work for global blue chip companies Prudential and Axa before moving to the broking sector. In these roles, she led UK, European and global risk, governance, operations and compliance functions at Board level.
Prior to Gallagher, Carol was a board director of Aon UK Limited, a role that encompassed driving the company’s strategy and development plans. She was also the sponsor for the Women’s International Network in the UK.
From 2007 to 2013, Carol was an Independent Governor on the Board of the University of Bedfordshire where she was also Chair of the Audit Committee and a member of the Nominations Committee. In July 2014, she was awarded the distinction of an honorary fellowship of the University in recognition of her service.
Carol then became a Trustee of Regent’s University London in January 2014 where she chaired the Audit & Risk Committee until she left in December 2016.
In 2016, Carol was voted one of the most influential women in insurance by Intelligent Insurer magazine.
In 2017 Carol won the Business Insurance award of Women to Watch for EMEA. In both 2019 and 2020 she was recognised by Insurance Business as one of the Insurance Business Global 100 high fliers.