Sally Earnshaw
Managing Director, Culture Change Practice
Sally Earnshaw joined Gallagher in January 2020 as the Managing Director of the Culture Change consulting practice. She has over 25 years’ experience of working at a senior level delivering inspirational leadership programmes that transform people engagement and performance across some of the world’s leading brands.
Sally has presented a TEDx, and in 2017, published her first book, ‘Crack the Code: Upgrade your customer experience, one conversation at a time’. She is a Companion member of the Institute of Customer Service (CMICS)