Fractional HR Services | AJG United States

Your people are the key to the success of your organization. That's why your Human Resources team plays a crucial role in ensuring that employees are satisfied. Ultimately, HR connects directly to your bottom line.

Gallagher helps employers reduce HR complexity. We work with organizations to provide solutions to ongoing HR challenges and extensive compliance requirements. Simplify your HR complexity with our flexible, on-demand outsourcing model.

Our managed HR services provide experienced, dedicated support for day-to-day HR-related tasks. Or, we can scale up to tackle an unexpected challenge or special project.

Small to mid-sized business: For employers with little to no in-house HR expertise, we can become your outsourced HR department — stepping in as needed to manage projects and support your HR needs.

Larger businesses: For employers with an established HR department, we can become an extension of your staff. Let the Gallagher team assist with special HR projects or process, provide interim support during leaves and fill in any gaps in your HR department.

Regardless of the type of support you need, Gallagher HR consultants provide hourly proactive and reactive support as needed, eliminating the need for you to add HR headcount.

Common types of managed HR support include:

New hire onboarding and off-boarding management, including exit interviews
Interim HR support and HR continuity
Benefits administration, including open enrollment, benefits reconciliation, vendor communications, employee adds, terminations and changes
Employee leave administration, including Family and Medical Leave Act (FMLA), long-term disability (LTD), short-term disability (STD), Families First Coronavirus Response Act (FFCRA), and others on the federal, state and local levels
HR compliance at the federal, state and local levels
Employee relations and investigations
Organizational development
Employee engagement
General HR administration, including employee file management, employment verifications, unemployment claim administration, performance management processes and annual reviews

Employee leave administration

Bring us in to support full-cycle employee leave administration. Our team can help your business meet HR compliance standards, navigate coordination and manage paperwork. We offer a customized approach to leave management, while ensuring your company remains in compliance.

Whether your organization is covered under the Family and Medical Leave Act (FMLA) or other state and local medical leave laws, we can:

Provide guidance on changes to current policies to ensure compliance with leave rules at the federal, state and local levels, including FMLA and the Americans with Disabilities Act (ADA).
Manage employee leave intake and processing — including documentation, recordkeeping, tracking and weekly status updates — for all employee requests for leave of absence, disability and accommodation, through approval or denial stage
Provide employee leave communications and support, including meeting with employees before leave starts to explain eligible leaves, required paperwork and timelines, to put their minds at ease and supporting employees returning from leave
File government agency paperwork and managing communications
Facilitate payroll adjustments and benefit premium tracking for the leave period
Manage communication between insurance carriers and other third parties
Create, review and manage company-specific policies including parental leave, medical leave and family care leave, among others. We can update your HR processes to ensure compliance with company policies and federal, state and local laws.

Employee concern hotline services

For workplace concerns, whistleblower, and harassment and discrimination issues, Gallagher offers an avenue for employees to register complaints and concerns. Our team will implement, host and manage an employee-concern hotline on your behalf. We work with you to define:

Your desired process and protocol when escalating employee concerns and reports of harassment or discrimination.
Scripts and templates to solicit employee information.

Employee-concern hotline services may include:

Creating a dedicated phone number and email address for your employees' sole use, to report harassment or other workplace concerns
Developing and rolling out an employee communications plan, including written instructions on how to contact us should the need arise
Managing and monitoring all reported concerns during an agreed-upon period, Monday through Friday
Responding to each employee complaint within business hours, Monday through Friday.
Documenting complaints received, handed off and handled by your internal team.
Quarterly reporting, outlining frequencies and identifying trends via both a written report and a one-hour client call.

For the most effective results, combine our employee concern hotline service with our investigation services and sexual harassment prevention and awareness training. Our team will conduct a full investigation, document the results and offer guidance and counseling to all affected parties.

Gallagher offers special packaging and discounts of up to 50% on our employee concern hotline service for qualifying nonprofit organizations.

Employee benefits administration services

Employee benefits administration can be time-consuming. We can serve as your full-service employee benefits administrator, acting as a liaison between you, your vendors and your employees.

On-going support may include:

Providing general benefit administration
Determining eligibility and managing enrollments, changes and terminations
Responding to employee questions and acting as a liaison with benefit carriers and/or brokers
Reconciling monthly invoices and statements to ensure accurate participation
Managing open enrollment, including working with leadership and brokers, communicating with employees and updating plans within benefit technology platforms
Creating benefit summaries

Gallagher offers both proactive and reactive benefits administration support to meet your needs. Our team is equipped to manage such benefits as:

Medical, dental and vision
Life Insurance
Accidental Death and Dismemberment (AD&D)
Flexible spending accounts (FSAs), including health, dependent and Transit
Short-term and long-term disability (STD and LTD)
Other ancillary insurance coverages
401(k), 403(b) and other retirement and pension plan

Complete the form to contact our team to discuss your questions and organization's needs.

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