Privacy Policy | Gallagher India

Gallagher Insurance Brokers Private Limited (formerly Gallagher Insurance Brokers Limited) (hereinafter referred to as "Company/us") respect your privacy, care about the way in which your Personal Data/Information is treated and is committed to protecting your Personal Information/Data.

This privacy statement of the Company sets forth the security practices and procedures adopted by us and will apply to the collection, storage, use, processing and disclosure of Personal Information (defined hereinbelow) provided by you in your capacity as customer, employees, trainees, staff, business partners or as user or visitor of the Company's website.

Personal Information or Personal Data (used interchangeably) means and includes (i) any personal information relating to you as a natural person which, either directly or indirectly in combination with other information available is capable of identifying such a person and includes, inter alia, your name, age, gender, photo, location data etc., and (ii) sensitive personal data or information including medical records and history, financial information such as bank account or credit card or debit card details, sexual orientation, biometric information, passwords, physical, physiological and mental health conditions etc. other than information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force .

The Company has taken all necessary and reasonable measures to protect the confidentiality of your information and its transmission through the worldwide web/ internet. However, the Company or any of its associates/employees/partners cannot be held liable for disclosure of the confidential information when in accordance with this privacy policy or in terms of any agreements. In the course of using this website or availing the services, the Company and its affiliates may become privy to the personal information of its customers, including information that is of a confidential nature.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, the Company may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing Your Data

Company will take reasonable technical and organizational precautions, at the minimum those mandated under applicable law, to prevent the loss, misuse or alteration of your personal information the Company will store all the Personal Information you provide on its secure servers.

Cross-border data transfers

Information that the Company collects may be stored and processed in and transferred between any of the countries in which the Company operates (if at all), in accordance with applicable law, to enable the use of the Personal Information in accordance with this privacy policy.

Updating this statement

The Company may update this privacy policy by posting a new version on this Website. You should check this page occasionally to ensure you are familiar with any changes.

COLLECTING AND PROCESSING OF PERSONAL INFORMATION

The Personal Information that we collect from you is, to the best of our knowledge and belief held and used in accordance with applicable laws and regulations of India, overseas jurisdictions where we have a presence and the EU General Data Protection Regulation [Regulation (EU) 2016/679] (GDPR) in respect of all natural persons to whom GDPR is applicable. The Company will, subject to the laws applicable to you, either require you to give your express consent signifying your agreement to the processing of Personal Information relating to you or where express consent is not received and is not required under the laws applicable to you, your silence will be treated as deemed consent to the processing of your Personal Data. The Company may use and process your Personal Information, for a number of lawful purposes in connection with our business, including but not limited to the following:

Processing of Personal Information	Legal basis for processing
Collection of Personal Data	To register you as a new customer To process your order of products/services To meet our obligations under our contract with you Enable your access to and use of the services of the Website To meet regulatory requirements and other legal & statutory provisions To update your account related records Processing becomes necessary in the public interest To manage our relationship with you
Sending you information pertaining to your account	To meet our obligations under our contract with you Send you statements and invoices Providing you with products/services requested To meet regulatory requirements and other legal & statutory provisions To update your account related records To verify your identity
Recording of Personal Data and analyse any communications between you and us including phone calls	To meet our obligations under our contract with you To meet regulatory requirements and other legal & statutory provisions To personalize website(s) of the Company and its affiliates for you To collect payments from you To check your instructions to us and to prevent and detect fraud and other crime To provide best customer experience To assess our services to customers, for training and enhancing customer service To carry out customer analytics and deliver customised content To carry out client screening/profiling
Organising, structuring & storage of Personal Data	To meet our obligations under our contract with you To customize our service offerings To send you information in respect of services customized for you
Disclosure of your Personal Information to Indian Tax authorities, RBI and other statutory and Governmental authorities and Indian and overseas regulators and authorities	Where the applicable law requires this to be done
Retention of Personal Data	Till such time as our contract with you comes to an end, or to fulfil the relevant purposes mentioned herein; or To meet regulatory requirements

CONSENT AND WITHDRAWAL OF CONSENT

The Company may obtain either your written consent (which includes consent in electronic form) or your deemed consent as per the applicable laws before collecting Personal Information for contacting you for the purpose of providing our products and services and processing your Personal Information. You have the right at any point of time to withdraw your consent to the processing of your Personal Information by informing us in writing (which includes electronic form). However, please note that withdrawal of consent will not be retrospective in nature and shall be applicable prospectively. On withdrawal of your consent, your contract with the Company shall, subject to applicable laws, come to an end as per the terms agreed between us.

You will receive promotional/marketing material from us if you have requested for the same or if you have provided your name and/or other Personal Information or if you have provided your consent as maybe required under the applicable laws, while registering for receiving marketing/promotion content and in case you have not opted out of receiving such communication. You will have the right to ‘Opt Out' or ‘Exit' out of receiving promotional/marketing information about our products or services.

You may write to us at GallagherEthicsandCompliance@ajg.com to access, review, modify or correct your Personal Information or withdraw your consent. However, we are not responsible for the authenticity of the Personal Information provided by you.

You agree and acknowledge that requests for correction or modification of certain data or information may not be permitted under applicable law. In respect of such data or information, the above rights will not be available to be exercised.

SHARING, TRANSFER, DISCLOSURE OF PERSONAL INFORMATION

The Company treats your Personal Information as private and confidential and does not reveal it to any third parties except where such action is necessary to comply with legal and regulatory requirements or to protect and defend the rights of its customers.

The Company may disclose and/or transfer your Personal Information to third parties in cases it is necessary for providing services to you and/or if you have expressly or you have deemed to have consented for the same. We may share your Personal Information without obtaining your prior written consent, with government agencies mandated under the law to obtain information for the purpose of verification of identity or for prevention, detection, investigation or where disclosure is necessary for compliance of a legal obligation.

Where the Company discloses your Personal Information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use the Personal Information in accordance with, inter alia, the confidentiality terms and conditions contained in the agreements entered into with them. The Company or its agents and/or sub-contractors may use your Personal Information to contact you for promotion of its products/schemes etc. or those of its business partners, from time to time. You hereby agree and understand that such promotional calls shall be made to you unless you expressly convey in writing (which includes electronic form) to the Company that you should not be called further for such promotions, schemes etc. In addition to the disclosures reasonably necessary for the purposes identified herein, the Company may disclose your Personal Information to any third party to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights or for service arising out of contractual obligations.

USE OF COOKIES

The Company uses cookies (i.e. text files containing small amounts of information) which are downloaded to your device in order to provide a personalised browsing experience. Cookies, among other things, allow you to navigate between pages efficiently, remember your preferences and generally improve your browsing experience. All information collected by cookies is aggregated and anonymous. By using the Company's website, you agree that these types of cookies can be placed on your device. You are free to disable /delete the cookies by changing the browser settings. The Company is not responsible for cookies placed in your device by any other website and information collected thereto.

OTHER WEBSITES

The Website contains links to other third party websites. The Company is not responsible for the privacy policies or practices of any third party or for any third party linking the Company's Website to its website. Once you leave the Company's Website, the information provided by you will be governed by the privacy policy of the owner of the site you are visiting. You need to keep yourself informed of these privacy policies.

CONTACT US:

If you have any grievance about the treatment of your Personal Data / Personal Information, you may please connect with Kumar Venkatraman.

By email: GallagherEthicsandCompliance@ajg.com

By post: Brigade Magnum, A-101 A-102 Amruthahalli Village, Bangalore, Karnataka, 560092