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Heavy vehicles are the backbone of Australia's economy. From essential goods to hazardous chemicals, these vehicles transport stock across vast distances every day. Yet the transport sector remains exposed to a broad range of perils1 and heavy vehicle drivers have one of the most dangerous occupations in Australia2.

The latest National Truck Accident Research Centre (NTARC) Major Incident Investigation Report provides valuable insights into current incident trends, risk factors and emerging challenges on Australian roads3.

The Gallagher analysis of the report's findings aims to help businesses:

  • Safeguard drivers
  • Reduce incidents
  • Manage costs over the long-term
  • Define a roadmap for action.

Growing risks in a busier road network

Recent rises in road traffic accidents underscore that vigilance from all road users is non-negotiable. As more vehicles, both heavy and light, interact on a busier road network, ensuring safety for all road users becomes an increasingly challenging goal.

What are the top risk factors for heavy vehicle (trucking) incidents?

The NTARC report confirms that driver errors are a significant contributor, accounting for more than 60% of crashes involving heavy vehicles. Within this category, inattention and distraction remain the leading cause of incidents in the prior five-year analysed dataset (from 2019 to 2024).

"Distraction has been steadily increasing since the report's inception. Smartphones, GPS devices and even dashboard technology can divert drivers' attention," explains Andrew Wallace, client manager, Marine, Transport and Logistics, Gallagher. "This represents a tough challenge, though, because drivers need these tools, but if they're within line of sight, it becomes a risk."

Other major contributors include inadequate following distance (9.2%) and inappropriate speed (8.6%), often linked to road geometry and load dynamics rather than exceeding speed limits.

According to Adam Gibson, transport research manager at NTI Limited, a co-partner in the NTARC research and report, "Inappropriate speed crashes aren't about speeding — they often happen at speeds below the limit. These incidents refer to the decisions made by drivers under pressure and adverse road conditions. This shows that training drivers to choose the right speed is critical."

These human factors are also a growing business risk. Claims costs, downtime and reputational damage can escalate quickly without proactive risk management.

What the trucking incidents data reveals

• Human factors lead the risk profile
More than 60% of crashes involve driver behaviour such as fatigue and inappropriate speed.
• Inattention and distraction remain a challenge
These accounted for 17.9% of all crashes in the prior year, making them the top cause of heavy vehicle incidents.
• Fault assignment highlights vulnerability
In 85.7% of fatal crashes, the heavy vehicle was not at fault. This highlights the exposure of truck drivers to errors by other drivers on the road.
• Single-vehicle incidents are common
77.2% of distraction-related crashes involved only the heavy vehicle, often due to fatigue or loss of control.

Other trends on the roadways to watch

The NTARC report highlights several shifts in the dynamics of Australian roads, something heavy vehicle operators need to follow closely. These trends reveal both ongoing progress and new challenges for the industry.

Theft-related claims see a surge

Cargo theft is becoming a significant risk, with claims rising 98.9% year-on-year, signalling a growing exposure for operators across the country. This highlights the importance of robust security protocols, GPS tracking and insurance solutions specifically designed to protect high-value freight.

Regional risk hotspots

Incidents involving inappropriate speed and fatigue are more prevalent in regional areas, where long-haul routes and challenging road conditions amplify risk.

"Routes like New South Wales to Queensland see high claim ratios due to heavy traffic and fruit transport activity. In the Northern Territory, long desert routes amplify risks of fatigue and distraction," says Jean-Pierre de Pradines, claims manager, National Transport, Gallagher.

To address these challenging conditions, operators servicing these areas can prioritise fatigue management programs and speed monitoring systems.

Technology adoption brings new complexity

Safety technologies such as Advanced Driver-Assistance Systems (ADAS) and fatigue detection systems are reducing certain safety risks for drivers. As Andrew Wallace explains, "Advanced systems like lane monitoring and telematics improve safety, but they come with significant costs. Many operators struggle to afford these technologies, especially in a low-margin industry."

Such technologies can also introduce new challenges and unintended consequences, including driver over-reliance and potential distraction from multiple in-cabin alerts. "To meaningfully reduce incidents, businesses must engage their people and foster a strong safety culture," highlights Adam Gibson.

"Technology alone is not enough. As human factors remain the biggest challenge, communication, training and engagement can dramatically reduce claims."

Considerations for transport operators

The NTARC 2025 report makes one thing clear: Safety is a shared responsibility, but transport operators carry the most significant burden. Factors such as rising theft claims, persistent fatigue risks and the complexity of new technologies all demand a proactive approach to risk management.

Heavy vehicle safety is more than just a regulatory requirement; it can make or break reputations and have a significant impact on insurance costs. The NTARC report shows that major loss claims (those exceeding AU$50,000) are rising, with 1,767 recorded in 2024 alone, which represent an 8.3% increase from the year before. These claims can significantly impact premiums, excess costs and overall insurability.

Risk mitigation strategies to improve trucking safety:

• Invest in drivers
Implement fatigue management programs and driver wellness initiatives. "Managing technology-based distractions requires cultural change," Adam Gibson emphasises. "It's not just about installing systems but about training drivers and reinforcing safe behaviours."

• Leverage technology wisely
Use telematics and monitoring systems to enhance — not replace — driver judgement. Tools like GPS tracking, side cameras and fatigue monitoring systems enhance accountability and safety, can reduce incidents and improve claims outcomes.

"Telematics and dash cams may not lower premiums directly, but they reduce excess and help operators present a better risk profile to insurers," says Andrew Wallace.

• Strengthen security of goods in transit
Implement GPS tracking and cargo protection measures to combat theft and safeguard assets. Robust security practices can also improve your risk profile to insurers.

• Stay compliant
Understanding the National Heavy Vehicle Regulator's (NHVR) requirements and Chain of Responsibility (CoR) obligations is non-negotiable. Failure to comply can result in substantial penalties and reputational damage.

• Plan for downtime
Unexpected breakdowns or delays can disrupt delivery schedules and strain customer relationships. "Operators need to account for potential downtime and have contingency plans in place," states Jean-Pierre de Pradines. "Repair delays in remote areas, for example, can significantly impact profitability."

Telematics and dash cams may not lower premiums directly, but they reduce excess and help operators present a better risk profile to insurers.
Andrew Wallace, client manager, Marine, Transport and Logistics, Gallagher

The road to improvement

The latest NTARC findings make one thing clear: Accident frequency is climbing, and driver behaviours like distraction, fatigue and inappropriate speed remain the leading causes. Add to this the surge in theft claims and the complexity of new technologies, and it's evident that the risk landscape is evolving faster than ever. Complacency is not an option.

Transport operators who embed a safety-first culture, invest in driver training and wellness and implement smart risk strategies can easily adjust to the increasingly challenging road dynamics.

"Risk management isn't always about big investments — it's about smart decisions. Simple operational changes can reduce loss ratios without extra costs," explains Jean-Pierre de Pradines.

Risk management is not always about big investments — it’s about smart decisions. Simple operational changes can reduce loss ratios without extra costs.
Jean-Pierre de Pradines, claims manager, National Transport, Gallagher

How Gallagher can help

At Gallagher, transport specialists work closely with businesses of all sizes to design tailored insurance and risk solutions that help you:

  • Secure your assets
  • Protect your drivers
  • Manage operational risks
  • Safeguard reputation and stay compliant.

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Sources

1Key Work Health and Safety Statistics Australia 2024, Safe Work Australia, Sept 2024. PDF file.

2 Monash Study Finds Truck Driving Among Australia's Most Dangerous Jobs, Monash University, 22 Aug 2018.

3NTARC Major Incident Investigation Report 2025, NRSPP, accessed 4 Dec 2025. PDF download.


Disclaimer

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