Complaints Handling Process

Once we have received your complaint, we undertake to try to acknowledge and resolve it within 14 days and provide a written answer to confirm this. In the case that we have not been able to resolve your complaint within that period of time, we will write to you providing an explanation for the delay and an estimate on when we expect to be able to respond fully to your complaint.

If you’re not happy with the decision

If you feel that we have not been able to resolve the matter to your satisfaction, you may have the right (subject to eligibility) to complain to the National Board for Consumer Complaints (Allmänna reklamationsnämnden).

Allmänna reklamationsnämnden (ARN)
Tel: +46 (0)8 508 860 00
Box 174
101 23 Stockholm

Whether or not you make a complaint to us and/or refer your complaint to the National Board for Consumer Complaints, your statutory right to take legal action will not be affected. The competent court is the Swedish general courts.

Complaints Handling Contact Details – Nordic EEA Desk

Please refer all complaints relating to the Nordic EEA Desk to the following email address, telephone number or postal address:

EEA Desk Complaints Manager
Mölndalsvägen 22,
412 63 Göteborg,

Business Type

Trading Name

Email for Complaints



Nordic t/a Gallagher

+46 844 686 478

Nordic t/a Intasure

Nordic t/a Coleman Marine

Nordic t/a Sunseeker Shield


Nordic t/a Gallagher European Risk Services

+46 844 686 479

Nordic t/a Alesco Europe

Nordic t/a Alesco DA Europe

Nordic t/a Blackwall Green Europe


Nordic t/a Gallagher

+46 844 686 477

Nordic t/a Hayward Aviation


Nordic t/a Pen Underwriting

+46 844 686 480

Nordic t/a Ptarmigan Underwriting

Nordic t/a Risk Management Partners Europe


Nordic t/a Gallagher Re

+46 844 686 481

Other advice

If you'd like to discuss your case with an independent third party, you may find additional help and guidance through, for insurance related issues and/or the relevant municipal consumer guidance organisation.

If you have purchased the service online

The European Commission has established an Online Dispute Resolution Platform (ODR Platform) that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the appropriate country adjudication service.