Complaints Handling Process
Once we have received your complaint, we undertake to try to acknowledge and resolve it within 14 days and provide a written answer to confirm this. In the case that we have not been able to resolve your complaint within that period of time, we will write to you providing an explanation for the delay and an estimate on when we expect to be able to respond fully to your complaint.
If you’re not happy with the decision
If you feel that we have not been able to resolve the matter to your satisfaction, you may have the right (subject to eligibility) to complain to the National Board for Consumer Complaints (Allmänna reklamationsnämnden).
Whether or not you make a complaint to us and/or refer your complaint to the National Board for Consumer Complaints, your statutory right to take legal action will not be affected. The competent court is the Swedish general courts.
Complaints Handling Contact Details – Nordic EEA Desk
Please refer all complaints relating to the Nordic EEA Desk to the following email address, telephone number or postal address:
EEA Desk Complaints Manager
412 63 Göteborg,