Gallagher Insurance Brokers Private Limited ("Company") (formerly Gallagher Insurance Brokers Limited) is in the business of Insurance Broking. This business requires the Company to help its Customer in selecting an insurance policy as per their need and requirement.
Grievance/Complaint means any communication that expresses dissatisfaction about an action or lack of action, about the standard of service/deficiency of service of an insurance intermediary or asks for remedial action.
Grievance Redressal Mechanism has been set up by the Company for the resolution of any dispute or grievances/ complaints in respect of the Policy.
Grievance handling and resolution process
The grievance redressal mechanism ensures that policyholders are provided with a quick and fair resolution by a process as elaborated below:
Complaint resolution is handled by Compliance Team that specialize in grievance redressal role and are empowered to take decisions. Also, all the branches of the Company reports the complaints to Compliance Department if at all they receive any complaints at branch.
Customers are requested to submit their written complaint at any of the below mentioned touch points.
The Complaints can be lodged at
Write to us on: The Compliance Officer, Gallagher Insurance Brokers Private Limited, 3rd Floor, Tower 3, Wing B, Kohinoor City, Kirol Road, Kurla(W), Mumbai — 400 070.
If Customer is not satisfied with the response provided by any of the above touch points, you may escalate your complaint as per the below mentioned escalation matrix. The Turn Around Time (TAT) for resolution of the complaint is 14 days from the date of receipt of complaint.
The Escalation matrix in case the complaint is not resolved is as follows: