At Gallagher, we understand the importance of prioritising employee wellbeing. Insights from our 2025 Workforce Trends Report revealed that employees identified as Thrivers — those who are most engaged — are also those commonly benefiting from a broader range of support and resources. With mental health a key driver of workplace wellbeing, implementing a proactive Employee Assistance Program (EAP) can help safeguard your most vulnerable individuals while supporting the wellbeing of those who consistently go the extra mile.
What is an Employee Assistance Program?
An Employee Assistance Program or EAP is a workplace benefit designed to support employees' wellbeing by providing confidential mental health resources and services to help them manage personal or work-related challenges.
A holistic EAP will be designed to address the whole person, offering services that go beyond counselling to include:
- Direct access to clinicians without administrative triage so your people can get the care they need, when they need it most.
- Trained care navigators to guide employees to the emotional, practical and physical support that's right for them, wherever they are on their wellbeing journey.
- Access to multilingual clinicians to provide assistance to employees in their preferred language.
- Personalised wellbeing plans and coaching to help employees achieve their unique health, financial and wellness needs with specialised resources for new parents, career changes and other significant life events.
- Tools and resources to help employees navigate challenges and build resilience available through flexible digital tools, such as app or wellbeing web portals.
- Relevant and customisable proactive education sessions designed to address the unique needs your employees.
- Global best practices and governance, without compromising localised support if you operate across multiple countries.
The added benefits of a holistic and proactive EAP
While any EAP offers essential support through counselling and crisis management, a holistic EAP goes further to meet the broader needs of your workforce. This approach helps foster greater engagement, productivity and organisational loyalty, while positioning your organisation as an employer of choice.
Better for your business
- Provide targeted care and support to your employees to minimise presenteeism and absenteeism.
- Implement proactive early intervention strategies to lower risk and workers' compensation claims.
- Eliminate long waiting periods for mental health support.
- Gain access to detailed reporting to enable timely, data-driven decision-making and address psychosocial risks with lead and lag indicators.
- Simplify administration with a single provider covering all employees across multiple locations.
Better for your employees
- Designed specifically to support employees at every stage of their wellbeing journey, empowering them to be the best version of themselves, both professionally and personally.
- Free access to support services for employees' family members.
- 24/7 access to confidential support services with omnichannel options.
- Tailored assistance for managers, providing targeted support for the leaders in your business.
How Gallagher can help implement an EAP
A people-centric approach begins with understanding your organisation and the people within it. We take the time to understand your strategic objectives and your employees' needs to personalise a wellbeing solution that supports real, lasting impact. We're there with you end-to-end, helping you through:
- Strategic evaluation: We review your existing strategy, benefits ecosystem and any benefits, including EAP, to ensure it's fit for purpose.
- Negotiation and provider management: We find the right provider and negotiate a competitive solution tailored to your organisation's unique wellbeing goals and the needs of your people.
- Streamlined onboarding: We simplify the implementation process to get your program live faster across your organisation.
- Employee engagement: We design dedicated employee communication and education programs to support awareness of your program.
- Systemised governance program: We ensure consistent oversight, accountability and alignment with organisational goals and legislation.
- Real-time reporting: We establish real-time reporting to facilitate proactive trend analysis and data-driven decision-making.
- Ongoing program development: We continually refine and optimise your program, leveraging our wellbeing expertise and insights to shape your evolving wellbeing solution.
The Gallagher difference
We understand that choosing the right EAP for your business can be a challenge. With so many Australian and global options available, it's important to have a partner who can make the complex simple and deliver the support you need. That's where we come in. Whether you need to review your existing program or establish a new program our team is here to help you create a resilient and engaged workforce.
A proactive people strategy
Our strategic benefits consulting is part of our unique approach to your organisational wellbeing. It's an approach with a strategy; one that brings benefits, rewards, communication and financial wellbeing into a single plan for your organisation to accelerate your business performance outcomes.
