We value our relationship with you and we welcome feedback on the service you receive from us. Please tell us if you are dissatisfied with part of our service so that we can improve our products or services. Our aim is that you should benefit from a high quality service using our experience and breadth of insurance broking expertise.

What is a Complaint?

We always try to provide a high standard of service, but if you are not satisfied with the level of service provided, we are committed to ensuring that there is an expedited review of the complaint. We have devised a procedure as to how such complaints can be dealt with.

How do you Lodge a Complain?

You should firstly contact your usual Gallagher (Malta) Ltd team member who handles your account by whatever means is convenient to you, informing them of the source of your problem or concern, as they may be best placed to assist you and solve your problem immediately.

Alternatively, you may contact Our Complaints Officer, by sending an email on: Suzanne_chambers@ajg.com or by phoning on +356 2248 9141. Our Complaints Officer will advise you of the person dealing with your complaint and we will send you a copy of our complaints procedure which is also available on our website www.ajg.com/mt.

If you are not satisfied with the response to your complaint and are an eligible complainant you have the right to refer your complaint to the Office of the Arbiter for Financial Services, 1st Floor, St Calcedonius Square, Floriana FRN1530, Malta, telephone: 8007 2366 or 21249245 or e-mail: complaint.info@financialarbiter.org.mt

Should your complaint be made directly against the insurance company, you are to contact their Complaints Officer and if you still remain unsatisfied with the way they handle your complaint you will still have the right to contact the Office of the Arbiter of Financial Services mentioned above.