The Gallagher Way

Some things never change. While the world of Gallagher is ever expanding and evolving, we remain rooted in the principles that have informed our actions every day for generations. In 1984, then Chairman and CEO, Bob Gallagher, took time to write them down in his own hand. He called them The Gallagher Way.

Shared values at Arthur J. Gallagher & Co. are the rock foundation of the Company and our Culture. What is a Shared Value? These are concepts that the vast majority of the movers and shakers in the Company passionately adhere to. What are some of Arthur J. Gallagher & Co.’s Shared Values?

  • We are a Sales and Marketing Company dedicated to providing
    excellence in Risk Management Services to our clients.

  • We support one another. We believe in one another.
    We acknowledge and respect the ability of one another.

  • We push for professional excellence.

  • We can all improve and learn from one another.

  • There are no second-class citizens – everyone
    is important and everyone's job is important.

  • We're an open society.

  • Empathy for the other person is not a weakness.

  • Suspicion breeds more suspicion.
    To trust and be trusted is vital.

  • Leaders need followers. How leaders treat followers
    has a direct impact on the effectiveness of the leader.

  • Interpersonal business relationships should be built.

  • We all need one another. We are all cogs in a wheel.

  • No department or person is an island.

  • Professional courtesy is expected.

  • Never ask someone to do something you wouldn't do yourself.

  • I consider myself support for our Sales and Marketing.
    We can't make things happen without each other. We are a team.

  • Loyalty and respect are earned – not dictated.

  • Fear is a turn-off.

  • People skills are very important at Arthur J. Gallagher & Co.

  • We're a very competitive and aggressive Company.

  • We run to problems – not away from them.

  • We adhere to the highest standards of moral and ethical behavior.

  • People work harder and are more effective
    when they're turned on – not turned off.

  • We are a warm, close Company. This is a strength – not a weakness.

  • We must continue building a professional
    Company – together – as a team.

  • Shared values can be altered with circumstances – but carefully
    and with tact and consideration for one another's needs.

When accepted Shared Values are changed or challenged, the emotional impact and negative feelings can damage the Company.

- Robert E. Gallagher, May 1984