Worker's compensation insurance is a must-have for any business that involves workers, even on a casual or voluntary basis. Employers are obliged to have insurance cover for workers who are injured or become ill as a result of their work activities, but understanding your obligations as a business can be challenging, with Commonwealth, federal and state/territory laws to consider.

The terms of the cover are based on the Workers' Compensation Act 1987 and relate to the legal requirement for employers to maintain a safe workplace and protect employees from injury, whether it's a physical or mental health injury.

This means that if a worker sustains harm while at work or engaging in required duties they're entitled to first aid, financial recompense for time off, injuries and expenses, and a rehabilitation plan for their return to the workplace.

This generally applies even if the worker failed to correctly observe business protocols and procedures, unless their behaviour amounted to extreme misconduct.

What does workers' compensation insurance cover ?
Workers compensation typically provides cover for insured incidents including:

  • physical injury
  • mental health injury
  • diseases that an employee may have contracted during their employment
  • injuries while travelling for work (in some states)
  • recurrence of an existing disease or condition as a result of work
  • exacerbation of an existing disease or condition as a result of work.

Who is eligible to be covered by workers' compensation?

The intention of workers' compensation insurance is to support a worker in avoiding suffering financial hardship as a result of an injury or illness arising from their employment activities or conditions. It pays workers who are injured at work for lost wages for a specified period if they're unfit to work, and can also pay for doctors' and medical costs, and compensation for permanent impairment or death.

Workers' compensation insurance protects employees including

  • full-time and part-time workers
  • piece workers such as sewing machinists working from home
  • workers on commission
  • directors who work in the business
  • contractors and subcontractors in some circumstances.

Sole traders are not eligible for workers' compensation insurance to protect themselves and need to organise their own personal illness, death or disability insurance.

The same situation may apply if you're a contractor. For businesses employing contractors, obligations vary according to your state or territory so it's best to check with the relevant authority.

How to arrange workers' compensation in Australia

Workers' compensation is highly regulated in Australia and a business arranges this type of cover based on location. For some states/territories there is a mandatory single workers' compensation provider, and in other locations there is flexibility for businesses to choose the workers compensation insurance provider.

Workers' compensation insurance providers around Australia

Locations with mandatory WC providers

  • New South Wales: State Insurance Regulatory Authority ‒ mandated provider
  • Victoria: WorkSafe Victoria ‒ mandated provider
  • Queensland: WorkCover Queensland ‒ mandated provider
  • South Australia: ReturnToWorkSA ‒ mandated provider

Locations with choice of WC providers

  • Australian Capital Territory: WorkSafe ACT ‒ or choice of other insurer
  • Northern Territory: NT WorkSafe ‒ optional choice of insurer
  • Tasmania: WorkSafe Tasmania ‒ optional choice of insurer
  • Western Australia: WorkCover WA ‒ optional choice of insurer

Business owners may familiarise themselves with the regulations and requirements involved with workers' compensation in the location(s) where they operate by checking the Australian government website.

Get expert help

If your business needs help with workers' compensation insurance Gallagher can advise and provide access to cover in the locations with choice of insurer. Also your broker, working with our Workplace Risk team, can help you with the right risk management and insurance solutions to help keep your employees protected, and advise on obtaining the right workers' compensation cover for your business.


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