Organizations must recognize the real opportunity they have to provide wellness tools and resources that reflect employees' evolving needs. And when resources align with the issues that matter, employees are more likely to engage with and benefit from the available support.
Evolving financial priorities
The concerns of someone just entering the workforce are often very different from those of a counterpart who's balancing family responsibilities or preparing for retirement.
Individuals in these three broad career stages are likely to have distinct needs:
Early career: "How do I get started?"
Here, employees are unsure where to begin and tend to focus on building financial stability. Managing student debt, covering housing costs, building emergency savings and keeping up with day-to-day expenses will typically take priority over longer-term goals.
These priorities often reflect immediate financial needs rather than a lack of willingness to save for the future.
Mid-career: "How do I balance everything?"
At this stage, financial responsibilities often become more complex. Alongside saving for retirement, employees may potentially be juggling a mortgage, childcare costs, healthcare expenses and financial commitments for family members.
The challenge is often not a lack of awareness, but deciding which priorities come first.
Late career: "Can I retire with confidence?"
The focus then moves to understanding whether retirement goals are achievable, planning how savings will be used and making informed decisions about the future.
Retirement readiness and confidence are now the key concerns.
Why is personalization so powerful?
Offering more benefits doesn't automatically create more value. Employees are more likely to be engaged when benefits reflect the financial decisions and trade-offs they face today.
As Michael explains, the challenge is often not a lack of intent but a clash of competing priorities. "Personalized support helps employees to both focus on the resources most relevant to their circumstances and make better use of the benefits already available to them."
This may include support for:
- Paying off student debt
- Balancing retirement savings with family and caregiving responsibilities
- Financial readiness for employees approaching retirement
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When employers begin to embrace the educational aspect, it becomes less about a single pot of money and more about empowering employees to determine how that money is allocated.
Michael Clark, senior vice president, Gallagher
Enhanced flexibility: More options for employees
Flexible savings options boost employee satisfaction by tailoring workplace benefits directly to individual life stages. This also helps companies attract and retain top talent while lowering recruitment costs and keeping overall payroll budgets predictable.
Recent policy and benefit changes in the US, including provisions introduced through the SECURE and SECURE 2.0 Acts, are making it easier for employers to support employees' financial goals across different life stages. Examples include:
- Student loan matching. Employers can make matching retirement plan contributions based on employees' qualified student loan payments, helping workers save for retirement while managing student debt.
- Pension-linked emergency savings accounts. These accounts help employees build a dedicated emergency fund for unexpected expenses without disrupting their long-term retirement savings goals.
- Enhanced catch-up contributions. Employees aged 60 to 63 may be eligible for higher catch-up contributions, helping them accelerate their savings in the years leading up to retirement.
Rather than offering the same support to everyone, employers can use these tools to provide more relevant financial benefits.
How can employers support financial decisions?
Employees have more financial options than ever before, but more choices don't always make decision-making easier.
Employers can help by providing:
- Clear suggested guidance on when to prioritize retirement savings, emergency savings, healthcare accounts and debt repayment
- Access to advisers who can help employees make informed decisions based on their individual circumstances
- Educational resources that support different life stages and financial priorities
- Financial tools that help employees understand available options and evaluate trade-offs
The role of AI in financial decision-making
AI can play a valuable role in helping employees make sense of their financial options. As Michael notes, "AI's most valuable role in financial wellbeing isn't to give every employee the same answer. It's to help each employee ask the most relevant questions."
By helping employees weigh trade-offs and identify priorities, AI can support more informed decisions. It doesn't replace financial advice, but it can help employees understand complex information and prepare for discussions with financial professionals.
Measuring success: The three key metrics to follow
As Michael highlights, you can't measure ROI only by utilization. "It's about changing behavior, encouraging more employees to save, better use of the company match options and greater confidence in retirement readiness."
But participation rates only tell part of the story. To understand whether a financial wellbeing strategy is making a real difference, employers need to focus on outcomes, including changes in employee financial resilience, engagement and workplace performance.
Michael suggests tracking three metric categories:
- Engagement: Participation in financial wellbeing tools, communications, coaching and educational programs
- Financial behavior: Savings rates, retirement plan participation, company match usage and catch-up contributions
- Workforce: Absenteeism, turnover and employee engagement
Turning financial wellbeing into meaningful outcomes requires the right combination of education, guidance and support. Want to learn more? Speak with a Gallagher consultant today.