Authors: Dan Gilhooly Christina A. Wildrick

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This whitepaper delves into the pivotal strategies that senior living communities can adopt to enhance resident satisfaction and manage expectations effectively. These communities can foster a transparent and supportive environment for new residents by:

  • Addressing common issues
  • Crafting clear communication materials
  • Ensuring consistency
  • Providing comprehensive staff training

The implementation of a formalized Setting Realistic Expectations (SRE) program is highlighted as a crucial approach to not only improve resident experiences but also minimize risks for the community. Discover how these strategies can transform the admissions process and beyond, creating a harmonious living experience for seniors.

View Whitepaper

Author Information

Christina A. Wildrick , JD, CPHRM, CPASRM

Christina A. Wildrick, JD, CPHRM, CPASRM

Assistant Vice President, Healthcare Risk Management, Gallagher Basset

Phone Number (713) 209-2834
Disclaimer

The information contained herein is offered as insurance Industry guidance and provided as an overview of current market risks and available coverages and is intended for discussion purposes only. This publication is not intended to offer financial, tax, legal or client-specific insurance or risk management advice. General insurance descriptions contained herein do not include complete Insurance policy definitions, terms, and/or conditions, and should not be relied on for coverage interpretation. Actual insurance policies must always be consulted for full coverage details and analysis.

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