The challenge
Geopolitical events created a demand for this multinational energy company, triggering massive growth. Under the leadership of a new CEO, its operational model shifted from siloed regions and vendors to a single, aligned approach designed to drive efficiencies and scalability.
Such an undertaking called for a robust global strategy to transform existing mobility operations from a disjointed, low-tech approach to a fully automated, streamlined model that prioritized:
About the client
- An innovative managed service solution with a people-centric change management strategy
- An independent ecosystem underpinned by technology
- Agility and scalability
- The assignee experience
- Operational efficiencies
- Cost containment
Specific challenges included a fragmented vendor model with limited oversight, complex cross-border compliance requirements and manual, time-intensive administration.
The solution: Human-centric strategy and technology
Gallagher took a holistic approach to transform the company's mobility procedures. The team integrated a network of pre-vetted service providers into a single contract. Gallagher's team of mobility experts manages the network via a technology platform called INNOVA that centralizes assignment management, cost projections, compensation delivery and compliance workflows in a single digital hub. In short, it's one source for information regarding global mobility activities for all stakeholders.
While the INNOVA platform effectively transformed fragmented and manual processes, Gallagher's human-centric approach reshaped the culture to embrace a managed services value proposition. Gallagher consultants met with all stakeholders to understand their needs and interests. By genuinely getting to know the organization, the Gallagher team was well positioned to support change management, with the client liaison occupying a seat at the consulting table.
This consultant-facilitated model supports a proactive dialogue that ensures organizational goals drive processes and that internal communications are accurate and timely, from the C-suite to field assignees.
The result: Faster, more accurate data for better decision-making
A combination of a close partnership, the Gallagher team's experience and expertise, and the INNOVA platform drove innovation, operational efficiency, and measurable business results. Over 12 months, the Gallagher-led solution centralized global mobility data and documentation, introducing real-time cost modeling and tax scenario planning to enable proactive, data-driven decision-making. Assignees enjoy a streamlined, mobile-accessible interface.
The following table presents a clear overview of the impacts:
| Impact | Change |
| Decrease in HR administrative burden | 40%+ |
| Savings through vendor consolidation and process efficiency | 26% |
| Forecasting accuracy | 95%+ (up from 70%) |
| Reduction in onboarding time, increasing productivity | 40% |
| Reduction in out-of-policy assignments | 65% |
| Reduced assignment lead time, ensuring talent is in place when needed | 35% |
| Compliance breaches or penalties despite complex cross-border tax and social security requirements | None |
Gallagher's innovative managed services model advanced the company's broader business objectives through improved governance, reduced costs, increased agility and talent retention. As a result, the strengthened global mobility strategy has enabled organizational growth.
In the words of one leader, "The level of engagement has created a real sense of partnership and gives me great confidence that together we are building a sustainable and effective global mobility framework for the future and genuinely making us market leading in this space."
When you partner with Gallagher, you can access the full range of end-to-end global mobility HR services. You'll benefit from customized consultation to ensure a best-in-class program design, right through to technology-enabled management of your global mobility program. We help your organization stay ahead of the competition, become a global destination for top talent, and allow your teams to focus on partnering with the business. Learn more about our Multinational Benefits and Mobility services.
