Beyond engagement surveys: Building a culture of listening

Build a thriving workplace on a foundation of employee engagement. When employees and clients feel heard, trust grows, innovation accelerates, and retention improves. Use annual survey data to inform listening strategies that create continuous feedback loops to drive meaningful change.

Benefits of a strong listening strategy:

  • Enhance engagement and motivation: Employees who feel heard are more committed and productive.
  • Drive continuous improvement: Feedback uncovers inefficiencies and sparks innovation.
  • Build trust and transparency: Listening signals openness and accountability.
  • Support retention and reduce turnover: Identify dissatisfaction early and act before issues escalate.
  • Inform strategic decision-making: Insights guide policies, programs and business priorities.

Comprehensive solutions for people and workplace experiences

Our subscription-based engagement solution

If your organization employs fewer than 1,500 people, take advantage of our flexible subscription service designed to make employee listening and engagement strategies more accessible.
Build a strong, cost-effective listening culture with access to expert insights and analytics without the complexity of a full-scale engagement program.

Employee listening strategies

Capture the full employee experience with multi-faceted programs that combine listening tools such as engagement surveys, pulse checks and focus groups. Our scientifically rigorous engagement metrics are twice as predictive as industry norms, ensuring actionable insights.

Key services include:

  • Listening strategies: A seven-step approach to employee listening
  • Advanced analytics: Key driver analysis, cluster analysis and business linkage analysis
  • Proprietary benchmarks: Annual updates for accurate comparisons
  • Predictive metrics: Identify challenges before they impact performance
  • Action planning: A proven four-step model to close the feedback loop

Multi-channel listening strategies

Use holistic listening to gather actionable data. Our team integrates insights from employee and client feedback channels to create a 360-degree view of your organization's performance. By combining these perspectives, we help you uncover connections between workforce engagement and customer experience, leading to smarter decisions and stronger business outcomes.

Technology enablement

The Gallagher KnowledgeNow platform delivers powerful reporting and action-planning tools. Already using another engagement platform? No problem. Our team can help you maximize your technology's capabilities and interpret results for meaningful action.

Leverage data, technology and trusted expertise

We combine proprietary data, cutting-edge technology and deep consulting expertise to deliver strategies that matter. Organizations trust us to turn insights into measurable outcomes.

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Using Gallagher's approach, our annual voluntary turnover rates fell from 22% to 11%.
HR leader, healthcare organization

Ready to transform your workplace?

Let's build a listening strategy that drives engagement and business success. Talk to a Gallagher People and Workplace Experiences consultant today.

Meet our Engagement Solutions Leadership

People and Workplace Experiences Consulting Summary

  • Listening strategies that foster trust, innovation and retention through continuous feedback loops
  • Comprehensive solutions to support employee engagement, including surveys, pulse checks, advanced analytics and predictive metrics
  • Multi-channel listening that integrates employee and client feedback for a 360-degree view, linking workforce engagement to customer experience
  • Tailored subscription services and technology enablement to ensure accessible, cost-effective strategies for organizations of all sizes

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