Gallagher Leadership Academy

Effective leadership is grounded in self-awareness. When leaders are tuned in to their personal tendencies, priorities and values, they are better able to grow, adapt and appreciate their impact on others and the organization.

Enables Learners to:

• Articulate a point of view of the characteristics of admired leaders and what makes a leader successful.
• Apply the concept of leadership mindset and its impact on individual and organizational success to their personal circumstances.
• Leverage knowledge of personal style to increase self-awareness and effectiveness managing individuals and teams.

At its most basic, leadership involves working through and with other people towards a common goal. This requires establishing connections that inspire others to follow, collaborate and engage to achieve shared results. This module focuses on leader behaviors upon which those connections are built.

Enables Learners to:

• Recognize and manage their emotions and those of others to improve interactions and relationships.
• Leverage personal results of the Trust Quotient assessment to identify specific trust-building behaviors to practice.
• Exercise a range of styles and tactics that increase influence effectiveness.

The ability to communicate in a way that is effective, concise and appropriate is critical for leaders. When leaders communicate effectively, they set clear expectations, reduce misunderstanding and enable others to take confident, aligned action toward shared goals.

Enables Learners to:

• Structure clear, meaningful messages that create alignment and results.
• Use key communication techniques, including active listening, questioning and demonstrating empathy.
• Identify and address barriers to effective communication.

A leader's approach to performance management directly influences how work gets done, how people grow and how results are achieved. This module takes performance management from an annual event to an ongoing, intentional leadership discipline that turns expectations into outcomes.

Enables Learners to:

• Set meaningful individual performance goals that support those of the larger organization.
• Effectively set objectives, observe behavior, assess performance and structure and conduct an productive performance feedback meeting.
• Use specific coaching techniques to improve employee performance

The ability to delegate tasks and responsibilities to employees and hold them accountable for results is central to any leadership role. Doing so is not without challenges, however. This module emphasizes best practices that support success in delegation and create a culture of accountability on a team.

Enables Learners to:

• Delegate tasks and responsibilities in a way that facilitates outcomes and employee development.
• Establish a culture of accountability that drives individual and team performance .
• Model accountability behaviors and facilitate similar behaviors among those they lead.

Feedback is key to individual development and continuous improvement. Despite its importance, the feedback process is often seen as daunting and uncomfortable. This module addresses common leader apprehensions associated with feedback and presents the feedback process as invaluable, rewarding and critical to cultivating a healthy workplace culture.

Enables Learners to:

• Give regular, timely and appropriate feedback.
• Use a proven approach to planning and conducting feedback conversations.
• Demonstrate increased confidence and capability during feedback conversations, even when situations are stressful.
• Solicit and receive feedback in a way that improves personal performance and models desired feedback behaviors.

Conflict in the workplace is unavoidable. What can be avoided, however, is the stress and loss of productivity and trust that can go with it. When leaders have the insight and tools to approach conflict as a necessary, productive experience, they address differences more efficiently and build stronger relationships.

Enables Learners to:

• Recognize conflict as a healthy and necessary part of a workplace dynamic.
• Use awareness of personal preferences for handling conflict as indicated by the Thomas-Kilmann Conflict Mode Instrument to leverage strengths and develop new skills.
• Use an approach for planning and conducting conflict conversations confidently and effectively.

Some leadership experts have argued that all management is change management. This module emphasizes the people side of change, equipping leaders to navigate the range of personal responses to change and coach others through the process, from resistance to acceptance.

Enables Learners to:

• Recognize and understand change resistance behaviors.
• Leverage knowledge of personal change style as indicated by the Change Style Indicator assessment results to create change strategies.
• Coach others through change, from resistance to acceptance.

Jobs and professional relationships are increasingly complex and even small decisions can have big impact. In this landscape, a leader's critical-thinking skills are a key to both individual and organizational effectiveness.

Enables Learners to:

• Use a critical-thinking framework for analyzing business issues.
• Discern circumstances when a critical-thinking approach is required to be effective.
• Make better decisions and judgments on key business issues.

The ability to navigate daily ups and downs as well as large-scale challenges is an essential tool for any leader. In this last module, the program comes full circle, highlighting the importance of self-awareness and grounding to personal well-being.

Enables Learners to:

• Understand how mindset and resilience impact their personal work life .
• Develop and practice healthy approaches to ambiguity and stress.
• Recover, adapt and grow in the face of setbacks and adversity in pursuit of stronger workplace wellbeing.