Gallagher Service Center

GSC offers services across the length and breadth of brokerage and claims life cycles — from volume-intensive to high-complexity work; insurance to accounting services; knowledge-intensive to analytical work; and voice/non-voice services.

Brokerage service offerings include the following areas:

• New business
• Renewal
• Go-to-market strategy
• Propose and bind
• Policy issuance and delivery
• Ongoing customer care

Claims service offerings include the following areas:

• Loss notifications
• Investigations
• Ongoing claim activities
• Payments
• Negotiations
• Dispositions

GSC delivers seamless services for various divisions of Gallagher, including billing, accounting, risk and compliance, brokerage, insurer and third-party administration. GSC offers this robust and comprehensive service portfolio through its highly qualified staff members, who have deep expertise in finance and accounting. Our highly skilled and experienced staff leverages a set of innovative technology platforms such as cognitive systems, robotics and human machine interface to deliver knowledge-driven, digitally enabled business processes and domain-centric solutions.

Finance and accounting service offerings include these areas:

• Procure to pay
• Order to cash
• Record to report
• Financial planning and analysis (FPnA)

Underwriting is the very foundation of the insurance industry. Assessing specific risks and fixing a price for accepting these risks is a critical activity. At GSC, our underwriters have been certified from The Institutes®, U.S., and Chartered Insurance Institute, UK. We work with Gallagher’s managing general agents (MGAs) and managing general underwriters (MGUs) in the U.S., UK and Australia to perform underwriting services.

GSC has the largest number of chartered property casualty underwriters (CPCUs) in India. Each is specialized in underwriting niche businesses in UK, U.S. and Australia. We strive to continuously expand our knowledge and underwriting capabilities, and our vision is to grow this capability exponentially and be a significant contributor to the overall underwriting income of Gallagher.

Analytics is at the heart of decision-making. At GSC, we leverage our proprietary data, use proven techniques and expertise developed over years and help Gallagher with its business expansion and retention goals. Our teams can source, forecast, visualize, model and manage data seamlessly. Over the years, the team has effectively used tools that are a confluence of actuarial science, engineering, meteorology and seismology to build CAT models and p models to enhance decision-making capabilities.

The market research team at the GSC supports the sales, marketing and consulting activities for Gallagher by identifying and analyzing market data. We perform end-to-end research, from data gathering to sector reports to consulting. Our market research team has the expertise and in-depth domain knowledge to derive insights and help Gallagher marketing teams across the globe to be better equipped in building their strategies.

The Enterprise Risk Management (ERM) team allows Gallagher to effectively manage risk across all aspects of the business. GSC supports ERM by capturing risk events or circumstances as identified by the business and assesses their likelihood and magnitude of loss. We also help to determine monitoring processes for risk events and to identify response strategies.

We're tying together human and digital workforces to extract and enter policy information into our internal systems; moving data between software platforms that don't communicate; and performing other heavy administrative work, to get back precious time and refocus employees for a better customer experience — giving Gallagher the edge in a very competitive market.