- Dispute advocacy
- Policy interpretation
- Research and advice on claim matters
- Client training and development, pre- and post-policy issuance
- Review of client in-house claims procedure
- Worldwide network of surveyors and specialists for assistance
Insurance Claims Processing
From carrier contacts to claims administration, we’re here for you
We believe that our clients realize the true value of their insurance broker when they submit a claim. Gallagher has created a thorough practice that works with insurers to make sure the claims are resolved in the best interests of our clients.
More than insurance claims management, claims advocacy
We are the advocates for our clients during the entire claims process. Our clients benefit from our deep synergies with all major insurers, reinsurers and adjusters. Our principal services includes:
- Assisting clients in correctly reporting any potential claims to insurers
- Providing appropriate guidance to our clients based on the type of claim
- Reviewing claims before presenting to insurers, adjusters or lawyers
- Interpreting coverage in our client's best interest
- Resolving coverage issues often bringing in the global best practices
- Negotiating optimal benefits from the insurance policy
- Establishing a system to ensure quick information flow between all related parties
- Recommending risk improvement measures to prevent losses where practically possible
- Organizing claims workshops for our clients on selective topics
Global experience with local authenticity
We deliver our global network of solutions with the personal service you would expect from a local broker. Never satisfied, we are always creating programs and solutions that address the specific claims challenges our clients face. We have claims expertise in all industries.
Customized service throughout the insurance claims process
Our highly skilled claim team develops a customized claim service plan that controls and monitors claim management utilizing the following tools:
- Claim intimation
- Estimation support
- Claim recovery activities
- Highly informative claims process manual for all lines of business
- Periodical progress in status of claim
- Claim documentation
- Presentation of claims to Insurer/ surveyor
- Regular MIS and review
- IT based claims monitoring mechanism
Our claims advocacy experts have a proven record of accomplishment of reversing seemingly impossible situations and turning them into favorable outcomes for our clients. Our claims experts pride themselves on being leaders in the industry. In fact, many of them came from working for both leading carriers and having careers in the industries they now help advocate claims in. Because of this deep expertise, we are uniquely positioned to advise and assist you in protecting your company and addressing your claims issues for positive outcomes.
The Gallagher Difference
One of our clients suffered a major loss due to fire severely damaging their property namely building machinery and stock. Three subsidiaries of the insured group, two insurers and six insurance policies of the insured and various other policies of vendors were impacted. Further being a very large loss, apart from police and fire brigade reports, the insurers preferred to carry out survey appointing two different surveyors and sought forensic investigation and SAP audit as well. There were question marks about which policy will pay which portion of the claim.
Our claims team was directly involved from day one with a joint visit of the surveyor to site for inspection. We stepped-in to find justified solution for correct interpretation of policy coverage amongst the insurers and insurance policies. The team-facilitated coordination with the surveyors, investigators and SAP professionals, collating the documents to confirm the admissibility and justify quantum of loss. With our rich experience and negotiation skills, we finally got the insurers to accept their respective liabilities.
Working across four cities across the country coordinating with the insurer, to mitigate the loss we managed to obtain an on account payment of INR 300 m. Finally, we managed to settle the claims totaling to INR 748.76 m net of deductible and salvage.
Claims Insurance Processing Summary
- Handholding from day one
- Dedicated experts in industry managing the entire process
- Global reach and expertise
- Specialized programs based on sector/industry
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