Before you contact the insurer to notify them of a claim, you need to understand if you should be claiming under the Buildings or Contents part of your policy. This can be quite hard to understand for certain types of claims, so we have put together this short guide to help you.

To help prevent fraud - before requesting your bank details to provide you with a refund by phone, we will always validate with you information that we hold on file; information that only you would know. This information could include your address or specific policy details. If you are unsure of the individual calling you please do not disclose your financial information and call 0800 29 88 707 to validate we are who we say we are.

Policy limits and exclusions may apply, please see the policy wording for full terms and conditions.

Claims Contact Information  


Tel: 0345 122 3019 (24hrs)
Address: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA


Tel: 0330 024 6842 (8am-8pm Mon to Fri. 9am – 5pm Sat)
Address: AXA Household Claims, PO Box 441, Bristol, BS34 8YR

Emergency service runs out of hours.

Integra Insurance Solutions Ltd.

Tel: 01274 700810, 24 hours a day 7 days a week

Alternatively, report your claim online at


Tel: 0345 0744 760, or 0330 123 548 for policies prior to May 2022 (9am-5pm Mon to Fri)

Emergency service runs out of hours.

Pen Affinity

Tel: 0800 952 2104 (8am-8pm Mon to Fri. 9am-12pm Sat)
Address: Pen Affinity, PO Box 1291, Preston, PR2 0QJ

Emergency service runs out of hours.


Tel: 0800 0327 327 (9am-5pm Mon to Fri)
Address: Prestige Underwriting Services Ltd, The Lanyon Building, 10 North Derby Street, Belfast, BT15 3HL

Emergency service runs out of hours.

Arc Legal Assistance

Tel: 0844 770 1093 (24 hours)
Online claims form:
Address: Arc Legal Assistance Limited, The Gatehouse, Lodge Park, Lodge Lane, Colchester, CO4 5NE

Axa Assistance

Tel: 0800 479 0066 (24 hours)

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