Some claims are straightforward, with some settled within days – especially when we’re authorized by insurers to settle claims on their behalf. Others are complex, and require a bespoke response including site visits and complex negotiations with insurers.

Claim Support

We know that when you have an insurance claim it can be a stressful time for you or your business. Keeping in regular contact with your broker to ensure your coverage is adequate and up to date is the most important thing you can do before unforeseen incidents occur that require you to make a claim. However, if you do need to make a claim, we have a team of claims professionals that are passionate about being an advocate for you.

Our team has a wide array of experience from managing claims from major catastrophes, dealing with multimillion dollar liability issues through to helping with personal auto claims. Our people are known for being technical experts in all classes of claims and industries. With numerous offices across Canada and the globe, we have the ability to call upon professionals in the Canadian and international insurance industry. 

We recognize that every Canadian province is unique. That’s why our claims professionals are aligned to our 25 locations across the country so that they can understand and tackle local issues. We know how to navigate through insurance company claims departments and will often get results that you might not if you were to navigate this process alone.

Canada is unfortunately familiar with large claims events such as forest fires, floods, and snow storms, so we have a well-rehearsed approach to dealing with these catastrophes. Our relationships with insurance companies and loss adjusters also assist you in the event of a large claim. We make it our mission to get things right the first time and deliver world class service.

Did You Know

Outside of business hours you can report a claim by calling our Emergency After Hours Number

Phone: (866) 813-8822
During business hours you may report a claim to your local broker.