Business Interruption Claim Reporting 

Gallagher thanks you for your continued business. Many businesses across the country have experienced an interruption in normal business activities as a result of the Coronavirus (COVID-19). We know that small businesses are some of the most impacted and want to do everything we can to help you in your time of need. Because this is such an unprecedented event, there are inevitable questions regarding whether insurance policies will respond to these losses. While there may be limitations or specific exclusions of coverage, you should review your insurance policies if you are experiencing a business interruption loss. 

Coverage for business interruption and related additional expense are available in some Businessowner’s Policies (“BOPs”) or Commercial Package policies. These policies combine property and general liability coverages into one policy form. Most BOPs and Package polices require physical loss or damage to covered property in order to trigger any included business interruption coverage. Many of these policies also specifically exclude losses caused by communicable diseases or pandemic. As of April 27. 2020, several lawsuits challenging these exclusions have been filed by policyholders. In addition, legislation attempting to require insurers to pay specifically excluded business interruption claims has been introduced at both the state and federal level. Notwithstanding these initiatives, at this point it is clear that these issues are far from settled. 

A document called Gallagher Coronavirus COVID-19 U.S. Client FAQs Small Business has been created to answer common insurance coverage questions and coverage limitations. We hope this provides generalized guidance, and always invite you to have a conversation with your Gallagher representative. 

Recommendation: If you are experiencing a business interruption loss, or incurring additional expenses related to a business interruption as a result of COVID-19, we recommend that you report that claim as soon as possible. The most effective and efficient way to report a claim is to directly contact the insurance company on your policy. Claims contact information for our closest insurance company partners is provided on the following page. 

As with any claim or event that affects your business, recordkeeping and documentation are extremely important. Tracking and documenting developments, including actions taken by governmental authorities as they occur, will assist in establishing a timeline of critical events. This is particularly important as gathering the necessary information later can become more difficult. For additional information on what you should track and provide when reporting a business interruption claim, we have created a document called COVID-19: Preparing for and Mitigating Business Interruption and Extra Expense Claims. Please familiarize yourself with the required information in order to facilitate the process with the insurance company. 

Should you have additional questions, or are not certain which carrier to contact, please contact the Gallagher Small Business Claims Team at 833.948.1096, or your Gallagher representative. We stand ready to assist you. Thank you for the trust you have placed in us. 
 Carrier Name Claims Contact Info
 AmTrust 866.272.9267
Auto-Owners 888.252.4626
Central 888.263.2924

Cincinnati  877.242.2544
EMC 888.362.2255
Grange Insurance
Guard 800.673.2465
Guide One 888.748.4326
Hartford 800.327.3636
Liberty Mutual 844.325.2467
LWCC 800.395.0303
Markel 800.362.7535
Nationwide 800.421.3535
Penn National 800.766.2245
Philadelphia 800.765.9749
Pinnacol  800.873.7242
Progressive 800.776.4737
Selective 866.455.9969
State Fund  888.782.8338
Travelers 800.238.6225
United Fire
West Bend
 Gallagher Select Claims Team 833.948.1096 or 855.497.0578

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Gallagher provides insurance, risk management and consultation services for our clients. When providing analysis and recommendations regarding potential insurance coverage, potential claims and/or operational strategy in response to national emergencies (including health crises), we do so from an insurance/risk management perspective, and offer general information about risk mitigation, loss control strategy and potential claim exposures. Any statement or information provided is for informational purposes only and is not intended to be, nor should it be interpreted as, medical, legal or client-specific risk management advice. The general insurance descriptions and other information contained herein does not include complete insurance policy definitions, terms and conditions and should not be relied on for coverage interpretation. Policy-specific terms and conditions dictate whether coverage applies to any particular risk or circumstance, and this information in no way reflects or promises individual client or policy-specific insurance coverage outcomes. 

Gallagher publications may contain links to non-Gallagher websites that are created and controlled by other organizations. Gallagher claims no responsibility for or endorsement of the content of any linked website, as we have no responsibility for information referenced in material owned and controlled by other parties. Gallagher strongly encourages you to review any separate terms of use and privacy policies governing use of these third-party websites and resources.