It is understood that one of the most difficult task facing leadership in the senior living environment is effectively managing difficult interactions regarding clinical care or adverse events impacting residents. This program, will provide insightful guidance for senior living executives and leaders in the management of difficult communication interactions.
- Managing an adverse resident event
- Preparing the organization for difficult conversations
- The importance of empathic communication
- Caring for the caregiver involved and emotionally harmed in adverse resident events