As part of our Workforce Trends Report Series, this addendum highlights key findings and implications based on 169 hospitality and restaurant organizations that participated in our 2023 Benefits Strategy & Benchmarking Survey.

The hospitality and restaurant industry is facing staffing difficulties and a constantly evolving marketplace, which has now expanded to include the virtual market space. These challenges demand new approaches to retaining talented employees and driving their satisfaction.

As workforce expectations continue to shift across generations, prioritizing the employee experience has become crucial. By realigning cultural elements and providing opportunities for growth, employers can make transactional work more engaging while supporting organizational attachment.

Key highlights

Our research found that the top priorities for hospitality and restaurant organizations include:

  1. Fostering an inclusive culture that ensures a fulfilling employee experience, thus improving the attraction and retention of key talent
  2. Providing comprehensive healthcare options, cost-control measures and emotional wellbeing resources to demonstrate the organization's dedication to employee wellbeing
  3. Forming more positive customer relationships by providing employees with opportunities to achieve their career goals and by promoting an engaging organizational culture
  4. Supporting the financial wellbeing of the workforce by offering a wide range of resources that cater to various needs, ultimately enhancing overall health, productivity, and engagement throughout employees' careers

Get Gallagher's Hospitality & Restaurant Addendum from our 2023 Benefits Strategy & Benchmarking Survey to review the comprehensive findings and insights.

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