The Risk of Duplicate Patient Records

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An issue of growing concern for hospitals and healthcare providers is duplicate patient records within their Master Patient Index (MPI)―the healthcare provider’s database that holds information on every patient.

These discrepancies can pose serious risks for healthcare providers―with conflicting data leading to poor or delayed patient care, duplicate proce­dures, reimbursement issues and potential medical malpractice claims. In a test conducted on over 700,000 patient records within a physician group practice, approximately 5% of them were reported as duplicate.

Failing to take steps to reduce the incidence of duplicate patient records may lead to increased operational and clinical costs, negative patient outcomes and increased litigation. The current matching technology solutions will not suffice. New technologies, such as probabi­listic analysis, can quickly help to limit the risk to an organization posed by duplicate patient records.