Employers recognized that burnout is a problem. The data shows that communication helps.

Organizations are feeling the pain of the high employee turnover rates of late, but individual employees are also affected. Many feel overworked, under-rewarded and isolated, and they're getting burned out. And in toxic workplaces, the impact can be even worse: Employees' mental and physical health can be compromised, according to a warning issued by the US Surgeon General in October 2022. Fortunately, solutions abound and internal communications is one powerful tool for combating burnout and its residual effects.

Employee burnout is rampant

Employee burnout is a pervasive problem hindering the operations and cultures at many organizations today.


of professionals say burnout and stress are their most pressing wellbeing concerns1



of midsize best-in-class employers reported their leaders are concerned about the impact of stress and burnout on the organization2

6 main causes of burnout

Burnout is a multifaceted, organizational problem caused by a variety of issues.3

Number 1

Unsustainable workload

Number 2

Perceived lack of control or autonomy

Number 3

Insufficient recognition or rewards for effort

Number 4

Lack of community or relationships

Number 5

Lack of fairness or perceived injustice

Number 6

Mismatched values and skills

How can communication help?

Improving communication alone may not solve the causes of burnout. But connecting effectively with employees can help address these issues head on and ultimately achieve the following:4

Drive a positive employee experience


74% say the purpose of internal communication is to support culture and belonging.

Create community and clarify purpose


Engaging people around purpose, strategy and values remains the number one priority for 51% of organizations.

Promote equity and make people feel valued


Diversity, equity and inclusion (DEI) was the second most frequently communicated topic in 2022.

Make people feel heard


84% say they value employee feedback — with 69% using engagement surveys as the top listening channel to gather feedback.

Learn more

Find valuable benchmarking data on how employers like you are approaching internal communications and the employee experience in Gallagher's newly released 2022/23 State of the Sector Report.

View this information in an infographic.


1Gallagher LinkedIn poll results, Jul 2022.

2"2022 Workforce Trends Report Series: Best-in-Class Benchmarking Analysis – Midsize Employers," Gallagher, Jan 2023.

3Saunders, Elizabeth Grace. "6 Causes of Burnout and How to Avoid Them," Harvard Business Review, 5 Jul 2019.

4"State of the Sector 2022/23," Gallagher, Feb 2023.


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