We will do everything we reasonably can to find the right way of working with you, and there are some steps you can take to ensure that we receive any queries you have. Our offices are closed and our employees are available by email, phone and online.
To minimise the threat, damage and disruption from COVID-19, we need to collaborate and support each other to keep business moving, as close to normal as possible, in the coming days and weeks.
How we can help each other
Post – our offices in the UK are currently closed in line with Government guidelines. We would strongly recommend that you call or email any queries to your Gallagher representative to enable our teams to action your request immediately. Please avoid posting queries to our offices as they will be significantly delayed in getting to the relevant person to action. All our teams are fully operational remotely and are ready to ensure continuity of business.
Card Payments / Electronic Payments / Cheques - our key priority is to process the payment of your insurance premium without delay to ensure your cover remains in force. We therefore strongly recommend that you pay by BACS payment or debit/credit card using the details on your client statement or invoice. If you are unable to pay by the methods above and do not have a direct debit in place then please call your local Gallagher representative for assistance.
Documentation - we will issue all documents via email as it is essential that you have copies of documents and we do not wish to encounter any delay due to the Royal Mail’s inability to deliver as a result of possible restrictions imposed.
The situation is ever changing and we will continue to do our utmost to demonstrate flexibility to meet your insurance needs and achieve the right outcomes for you and your organisation.