- Seven in 10 claims management companies have already received claims relating to COVID-19
- Forty per cent increase in litigation claims overall expected in the coming year, driven by COVID-19 related incidents
- Litigation relates not only to alleged safety violations and negligence during the pandemic, but also from workers who were overworked or believe they were unfairly dismissed
- Further wave of litigation expected from stakeholders such as shareholders as impact of business leader decisions becomes clearer
According to research among claims management companies conducted by global risk management and insurance brokerage Gallagher, seven in 10 (70%) have already had claims registered and predict claims will cause a 40% rise in litigation compared to previous years, with the real impact likely to be felt from spring 2021 and continue into summer. Even though the vast majority of the claims management companies contacted had already seen claims, of those that hadn’t yet, three-quarters (76%) said they were expecting an increase over the coming months.
UK organisations are facing a variety of alleged issues directly related to COVID-19 including workplace and premises related safety violations and negligence, with the lack of PPE at the start of the pandemic likely to be a particular issue. However they are also facing allegations as a knock-on effect of the pandemic, such as unfair dismissal and discrimination, with the majority of these claims likely to be as a result of job losses. There is also a predicted rise in complaints from other stakeholders, such as shareholders, as the long-term impact of decisions made by business leaders during the pandemic become clearer.
Common claims types
So far, claims management companies are most likely to have received claims related to employees and customers contracting COVID-19 on an organisation’s premises (employees 14% of all claims registered so far / customers 11%), medical negligence (13%), poor working conditions – including a lack of suitable PPE (9%), or as a result of delayed treatment for another medical condition (9%).
Claims (12%) such as staff feeling overworked, or unsupported – as well as discrimination cases (8%) and unfair dismissals (4%) also appeared frequently. (See table 1 for top 10 list).
Hardest hit sectors
COVID-19 litigation complaints are most likely to hit the NHS/healthcare sector (11% of those registered so far), the care sector (9%), public sector (7%) and hospitality (7%). Yet most sectors are at risk with legal firms already seeing claims regarding retailers (4%), manufacturers (4%) and charities (3%).
Average claim value
The average claim value submitted by employees so far is for £5,500 and for customers £7,500, which are likely to include compensation for illness and any subsequent losses. Legal negligence claims, if successful could, run into many multiples of this.
However these costs are the tip of the iceberg and the legal fees businesses face to defend themselves against claims run into much more than most claim values. For claims from businesses or shareholders that have lost money this could run into hundreds of thousands in both defence fees and claim values.
Business concerns
In additional research commissioned by Gallagher amongst business leaders, nearly one in 10 (9%) businesses or organisations have been subject to complaints. The top three comprise of concern regarding lack of safety provisions, fear of catching the virus at the workplace and wrongful termination.
Over half (52%)i of the business leaders say they are seriously concerned that they will be sued by someone in the future who accuses them of contracting COVID-19 on their premises, leaving them facing costly legal fees.
Intention to claim
Online data would suggest that business leaders’ anxieties are justified, as December saw record high Google search trafficii around terms such as “Covid lawyer” – which hit 54% higher than its previous search traffic peak in 2020 – and “Sue for Covid”.
Among UK adults, one in three (31%) say if they caught COVID-19 from a specific place, which caused them illness or a financial loss, they would consider making a claim.
Commenting on the findings, Neil Hodgson, Managing Director, Gallagher Risk Management, said: “Organisations operating during COVID-19 face a variety of risks and organisations could find themselves with claims from employees, customers and third parties in the event they were put at risk or contracted COVID-19 on their premises and it can be proved they haven’t followed Government guidelines as closely as possible. Businesses could also face claims that they have mismanaged the situation generally, which has damaged the value of the firm, or cost individuals their jobs and these types of claims can be particularly costly.
“From an employer perspective, failing to take measures to safeguard staff, such as lack of PPE or defective equipment, could result in an employers’ liability claim being made – with this in mind, it is telling that the NHS and care homes feature prominently in the sectors facing litigation.
“Organisations that can prove they have kept abreast of advice and can show they have interpreted it carefully, taking into account the particular characteristics of the business and workforce, should be well-placed to defend claims. However this doesn’t mean that attempts won’t be made and legal fees may need to be paid even in the event the claim is unsuccessful, which is why it is important to have insurance in place that will cover these costs.
“Organisations should speak to their insurance broker to check they have appropriate cover in place and to seek risk management advice to help prevent any potential claims and validate the steps that have been taken.”
All data unless otherwise stated is taken from research conducted by 3Gem, between 1 December and 15 December, among 3,200 respondents including 200 claims management companies, 1,000 senior decision makers in UK businesses and 2,000 UK workers.
| Rank | Type of claim | Percentage of claims falling under this category | |
| 1 | Employee contracting COVID-19 on premises | 14% | |
| 2 | Medical negligence claim | 13% | |
| 3 | Subjective claims (e.g. staff feeling overworked, unpaid overtime, anxiety and stress) | 12% | |
| 4 | Customer contracting COVID-19 on premises | 11% | |
| 5 | Personal injury | 9% | |
| 6 | Working conditions (e.g. lack of PPE, defective equipment) | 9% | |
| 7 | Delayed treatment for another illness or condition (not COVID-19) | 9% | |
| 8 | Discrimination (e.g. either as a result of returning to work, restructuring) | 8% | |
| 9 | Workplace safety violation | 6% | |
| 10 | Employee contracting COVID-19 in the line of duty | 6% | |
| All data unless otherwise stated is taken from research conducted by 3Gem. | |||
- i. Research by Opinium between 26 June and 3 July amongst decision makers employing more than 250 staff.
- ii. According to Google Trend analysis UK searches for “Covid lawsuit” reached record highs for 2020 between 6 Dec and 12 Dec – 54% higher than the previous peak on 28 Jun - 4 Jul, (Google search index = 100 vs 65). Searches for “sue for Covid” also hit a peak between 20 and 26 Dec 2020, 15% up on the previous pre-December peak on 2-8 Aug 2020, (Google search index = 100 vs 87).
- NB Index numbers represent search interest relative to the highest point on the chart for the given region and time. A value of 100 is the peak popularity for the term. A value of 50 means that the term is half as popular.
