Employee Benefits Experience

Yes, that is a loaded question. And, of course, the answer is ‘no’.

Because when it comes to reward and benefits, employee expectations are higher than ever right now – and organisations are in danger of falling short of the mark due to outdated legacy platforms provided by tech partners who don’t fully understand the most important part of the employee benefits process: your people.

Now think about this: sharing engaging benefits content via an easy-to-use platform that’s digitally enabled across all devices; providing an accessible employee helpdesk and benefits admin service; and effortlessly gathering powerful real-time management information (MI) by taking a strategic approach to data analysis.

Sounds good, doesn’t it?

How about this? Increased people engagement and advocacy; effortless renewals managed by an expert employee benefits and technology team; and straight-through data processing that interfaces seamlessly between HR and payroll systems.

Now we’ve got you thinking about the dream benefits portal, have a think about yours – and ask yourself a few questions…

  • Does your existing platform offer today’s tech-savvy employees the kind of user experience (UX) they’ve become accustomed to outside of the workplace?
  • Is it really saving you time when it comes to admin, reporting and data processing?
  • Can you honestly say it’s good enough to deliver the world-class service you strive for?
  • Are you using it for reasons other than because it’s easier than looking elsewhere for something new?

It’s highly likely that you might not answer yes too many (if any) of these questions – and that’s okay.

Transform your People Experience (PX)

As a leading, full life cycle employee benefits consultancy, trusted by companies across all sectors to help them build better workplaces, we know better than most just how challenging, time consuming and resource hungry revitalising current employee benefits offerings can be.

We also know how the right mix of tech and expertise can transform your people experience (PX) – and make life easier for organisations and their people.

Which is why we’ve developed a people experience technology that delivers not only exceptional PX through a combination of hyper personalisation, educational content, impactful design and interactive functionality; but one that wraps expertly curated content around forward-looking tech, capturing employee preferences upfront, and using deep learning to redefine what great employee communications look like.

Impacting the lives of a 40,000+ workforce (Customer Case Study)

And it’s a platform that works – our clients can attest to that.

Take one professional services business we’ve been working with, as an example.

After years of declining employee engagement, this client turned to Gallagher to re-energise their people experience.

A stagnant benefits platform, with no self-service features or administration support on offer from the previous provider, left the HR team managing dissatisfied employees, the benefit provider relationships and monthly reporting.

Finding a new partner that could facilitate the online flexible benefits processes, elevate the UX and manage the scheme on their behalf was on the wishlist – and that’s where Gallagher came in.

To help our client build a better understanding of its people through their interactions with their benefits platform, we presented a truly unique and exciting solution – an evolution of our A2B platform that would manage the online flex selection and reporting process, while also enabling targeted communications, an inspiring user journey and deep MI capabilities.

And when it came to positively impacting the lives of not just the HR and rewards team, but a 40,000+ workforce too, we made sure that the online experience was at the forefront of our design, taking on the management of all provider relationships, and including a number of employee helpdesk and support features.

It didn’t just work – it enabled our client to turn its benefit spend into a strategic asset, using “the best technology they’d seen” and helping its people feel different about work in the process.

Let us help you too

Get in touch with us to learn how you could turn your benefit spend into a strategic asset and how our technology and expertise could transform your people experience.