Phil brings over 30 years operations and claims experience having spent his career to date at a number of the UK’s leading general insurers.
Phil most recently worked at Hastings Direct as Head of Claims Operations, where he was responsible for the oversight of the motor customer claims operations, focused on optimising service delivery. Prior to this, Phil spent over 20 years at Zurich in a range of senior claims roles, including overseeing transformation of its commercial claims operations, and leading the team responsible for dealing with property and specialty claims.
In his new role, Phil will oversee all of Gallagher’s UK Retail claims operations, working closely with its existing regional claims teams. He will report to Chief Operating Officer, Michelle Bree.
Gallagher’s UK Retail Division supports individuals and businesses across the UK, from SMEs to large corporates, with their insurance and risk management needs. It has over 3,200 employees based in a network of offices throughout the UK.
Commenting on the appointment, Michelle said: “Phil brings a wealth of experience in claims transformation and as the size and breadth of our business continues to grow we want to ensure the end-to-end service we provide our clients continues to evolve.
“There are many opportunities to further digitalise our service where it makes sense to do so, so Phil will be focused on what we can do in this space. Furthermore, managing claims has become more complex, with an increasing range of different rebuild and repair options for clients and with his extensive experience working insurer side, he has an in-depth understanding of these opportunities and will lead the team to ensure clients get the best possible outcome.”
Phil, added: “I’m very pleased to be joining Gallagher and to contribute to the ambitious growth plans for the business. There are increasing opportunities to enhance the way we manage claims with clients, enabling them to engage with us in the way they prefer without losing the added value which brokers provide in the claims lifecycle. I look forward to working with the team as we further develop our proposition.”