Our team understand what a stressful experience making a claim can be. We have an in-house claims team, who are on hand to help you every step of the way. They have the authority, from insurers, to manage and pay most claims – so aren’t just a post box. Our claims service has always been our shop window. In fact, in the last 3 years we paid 96 % of all claims*.
Prab Johal, our Claims Manager, has been managing claims for over 25 years, with 20 of those specifically in the Holiday and Home Parks industry.
We asked Prab why we believe our claims service works so well:
Experience
We have an established team and there’s not much we haven’t seen over the years. If a big event hits your park, such as flooding or a severe storm, we can be there quickly to get the recovery process up and running. No matter how big or small, we can help with a swift resolution.
In-house Claims
We believe that dealing with claims in-house is the only way to provide comprehensive service to our customers, making use of our experience, expertise and focus; which is why we have no plans to outsource our team. Your claim will not be passed to a generalised claims team whose handler could be learning about your industry ‘on the go’.
Expertise
Over the years we’ve had to deal with very serious matters, and are able to help parks through these very traumatic events. We know the risks associated with running and operating a holiday park and the type of claims that occur. Our expertise enables us to handle these without delay. When serious incidents occur, we think clients value guidance from people who have previously handled such matters.
Support
The quality of your holiday home insurance policy could determine how it performs in the event of a claim. We are proud to offer insurance specifically tailored for holiday home owners that has been independently awarded a 5-star rating from Defaqto—the highest possible rating for quality.
Defaqto experts select and analyse between 30 and 100 features or benefits for every policy on the market in order to assign their rating, and have worked extensively with the holiday and home parks industry. So, when you choose Gallagher to protect your holiday home and its contents, you can be confident we can be there for you when it matters.
Don’t just take our word for it:
“Following a recent fire on the park, Gallagher showed their industry expertise yet again to us at our park. A customers holiday home caught on fire on a Saturday evening, Gallagher’s were on site on Monday morning and the customer was happily in their new holiday home on the Friday afternoon. This level of service and expertise I do not believe is replicated anywhere else in the industry.”
Steven Wallace
Wallace Family
Owners of Pettycur Bay, Leven Beach & Kinghorn Harbour Holiday Parks and The Bay & The Old Manor Hotels
Can we help?
The true test of any insurance is the outcome of any claim, so if you want to find out more about how we are dedicated to looking after you and your business, please contact us on 0800 612 9946.
